FAQs

SHOPPING INFORMATION​

What are the delivery charges for orders?

Delivery charges depend on your location and the total order value. Eligible orders may qualify for free delivery based on ongoing offers. The exact delivery fee will be displayed during checkout before you complete your purchase.

How long will my order take to arrive?

Most orders are delivered within 1–3 business days, depending on your location and product availability. You will receive order updates via SMS, email, or WhatsApp once your order is confirmed and dispatched.

What happens after I place an order?

Once your order is successfully placed:

You can track your order status until it reaches your doorstep.

You will receive an order confirmation.

Our team will prepare and pack your items.

Your order will be dispatched for delivery.

Can I track my order?

Yes. Once your order is shipped, you’ll receive tracking details via SMS, email, or WhatsApp. You can also log in to your Lakki Stores account to check your order status anytime.

Can I order products without creating an account?

You may be able to place an order as a guest, but creating a Lakki Stores account allows you to track orders, save addresses, manage wishlists, and enjoy a faster checkout experience.

PAYMENT INFORMATION

What payment methods does Lakki Stores accept?

We accept multiple secure payment options, including:

Cash on Delivery (available in selected locations)

UPI

Credit & Debit Cards

Net Banking

Popular Digital Wallets

What is wishlist?

The Wishlist feature lets you save your favorite products for future purchases. Simply add items to your Wishlist and buy them whenever you’re ready.

What should I do if I receive a damaged or wrong product?

We’re here to help. If you receive a damaged, expired, missing, or incorrect item, please contact our customer support within 24 hours of delivery with your order number and product photos. We’ll review the issue and arrange a replacement or refund as applicable.

Can I change or cancel my order?

Yes, you can modify or cancel your order before it is packed or dispatched. Once the order has been shipped, cancellation or modification may not be possible. Please contact customer support as soon as possible for assistance.

How can I track my package?

Go to My Orders in your Lakki Stores account and select the order you want to track. You’ll see real-time updates on your package, including order confirmation, dispatch, and estimated delivery.