Refund & Returns Policy

Effective Date: June 27, 2026

At LakkiStore, customer satisfaction is our priority. We strive to provide high-quality products and a hassle-free shopping experience. Please read our Refund & Returns Policy carefully before making a purchase.

1. Eligibility for Returns

You may request a return if:

  • The product is damaged during delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.
  • The item is missing parts or accessories.
  • The product is not as described on our website.

To be eligible for a return, the product must:

  • Be returned within 7 days from the date of delivery.
  • Be unused and in its original condition.
  • Include the original packaging, manuals, warranty cards, accessories, and invoice.
  • Have all original seals, labels, and tags intact.

LakkiStore reserves the right to reject returns that do not meet these conditions.

2. Non-Returnable Products

The following products are generally not eligible for return or exchange unless they are damaged, defective, or incorrectly delivered:

  • Mobile phones that have been activated or used.
  • Earphones, earbuds, headphones, and wearable devices opened after delivery (unless defective).
  • Screen protectors, SIM cards, memory cards, and software products.
  • Gift cards or digital products.
  • Clearance, sale, or promotional items marked as non-returnable.
  • Products damaged due to misuse, negligence, accidents, or unauthorized repairs.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product:

  • Notify us within 48 hours of delivery.
  • Share your order number.
  • Provide clear photos or videos showing the issue.
  • Keep the product and original packaging until the return process is completed.

Once verified, we will arrange a replacement, repair, or refund, depending on the product and availability.

4. Return Process

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Attach supporting photos or videos if required.
  4. Wait for return authorization.
  5. Pack the product securely in its original packaging.
  6. Ship the item or use our pickup service if available.

Returns sent without prior approval may not be accepted.

5. Refund Policy

After receiving and inspecting the returned product, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed to the original payment method.
  • Processing typically takes 5–10 business days, depending on your bank or payment provider.
  • Shipping charges, installation fees, gift wrapping charges, or other service fees may not be refundable unless the return is due to our error.

6. Exchange Policy

Products may be exchanged if:

  • The wrong item was delivered.
  • The product has a verified manufacturing defect.
  • The product was damaged during shipping.

Exchanges are subject to stock availability. If the requested replacement is unavailable, we may offer a refund or store credit.

7. Order Cancellation

Orders may be cancelled:

  • Before they are shipped.
  • Before they are handed over to the courier.

Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.

If payment has already been made, any eligible refund will be processed after cancellation is confirmed.

8. Warranty Claims

Many products sold on LakkiStore include a manufacturer’s warranty.

Warranty coverage varies by brand and product.

Warranty claims should be made according to the manufacturer’s warranty terms. LakkiStore may assist customers in contacting the manufacturer or authorized service center where applicable.

Damage caused by misuse, accidental drops, water exposure, unauthorized repairs, or improper handling is not covered under warranty.

9. Return Shipping

If the return is due to:

  • A damaged product
  • A defective product
  • An incorrect item sent by LakkiStore

We will arrange the return pickup or cover the applicable return shipping costs.

If the return is requested for reasons other than our error, the customer may be responsible for return shipping charges.

10. Inspection and Approval

All returned products undergo an inspection upon receipt.

Returns may be rejected if:

  • The product has been used or activated.
  • The item is missing accessories or original packaging.
  • Physical damage is caused after delivery.
  • Warranty seals or serial numbers have been removed or altered.

11. Late or Missing Refunds

If you have not received your refund:

  • Check your bank account or payment method.
  • Contact your credit card company or payment provider, as processing times may vary.
  • Contact your bank for additional information.

If you have completed these steps and still have not received your refund, please contact our support team.

12. Contact Us

If you have any questions about returns, replacements, cancellations, or refunds, please contact us.

LakkiStore

Website:
https://lakkistores.com

Email:
contact@lakkistores.com

Customer Support:
(+965) 9779 0665

Business Hours:
Monday – Saturday
9:30 AM – 7:00 PM